Shipping Policy – Drawelia.pl

1. Store Information

The Store is operated by:

Mateusz Bogusz eCommerce

ul. Skautów Łódzkich 34, 92-640 Łódź, Poland

Tax ID (NIP): 7282899480

REGON: 542186440

Email: draweliashop@gmail.com

2. Order Fulfillment

2.1. Drawelia.pl operates using a dropshipping model, which means that products are shipped directly from third-party suppliers, primarily from China, to Customers.

2.2. Orders are forwarded to the supplier within a maximum of 7 business days after the Customer's full payment has been received. Orders that remain unpaid for 3 business days may be cancelled by the Store.

2.3. The total delivery time is between 10 and 45 business days, depending on the Customer's location, supplier, and factors such as customs clearance, transportation delays, or force majeure events. By placing an order, the Customer accepts this delivery timeframe.

2.4. If delivery is delayed for more than 45 business days from the date the order was forwarded to the supplier, the Customer may withdraw from the contract and request a refund by submitting a written request to draweliashop@gmail.com within 7 days after the expiry of this period.

2.5. The Customer, as the importer of the goods, is responsible for customs formalities and applicable taxes (such as VAT or customs duties), unless the supplier uses the IOSS system, in which case VAT is included in the product price. Information regarding applicable costs and the method of VAT settlement is provided in a visible location before the order is placed, such as in the shopping cart.

3. Shipping Costs

3.1. Shipping costs are displayed during the checkout process and depend on:

• the type of product,

• the destination country,

• the selected shipping method.

3.2. The Store may offer promotions, including free shipping, which will be clearly communicated on the website during the checkout process.

3.3. In the event of a product return, return shipping costs and any applicable customs charges are borne by the Customer unless the Store expressly determines otherwise in an individual case.

4. Shipping Information

4.1. Once the order has been forwarded to the supplier, the Customer will receive a shipping confirmation email and a tracking number, if tracking information is available from the supplier.

4.2. The Store makes reasonable efforts to provide Customers with information regarding the estimated delivery time in the event of delays, based on information received from the supplier.

4.3. The Customer is responsible for checking the condition of the package upon delivery and should report any visible damage to the carrier and the Store within 48 hours of receiving the package at draweliashop@gmail.com.

5. Delivery Liability

5.1. Drawelia.pl shall not be liable for delivery delays resulting from actions of suppliers, logistics partners, customs clearance procedures, an incorrect address provided by the Customer, or other circumstances beyond the Store's reasonable control.

5.2. The Store shall not be responsible for damage to products occurring during transportation, but will assist the Customer in submitting a claim to the carrier or supplier in accordance with applicable regulations, including the GPSR where applicable.

5.3. In the event that a shipment is lost, the Store will take reasonable steps to investigate the situation with the supplier or carrier and may offer a refund or reshipment, as determined by the Store and subject to applicable law.

6. Product Safety (GPSR)

6.1. Products offered through the Store are intended to comply with the safety requirements set out in the General Product Safety Regulation (GPSR) and bear the CE marking where required by applicable law.

6.2. If a product is determined to pose a safety risk, the Store will withdraw the product from the market and notify Customers by email regarding the return procedure. Further details are provided in the Returns & Refund Policy.

6.3. Product safety-related reports should be submitted to draweliashop@gmail.com. The Store will respond within 24 hours and take appropriate action in accordance with the GPSR, where applicable.

7. Contact

7.1. Questions regarding shipping, delivery, or product safety should be sent to draweliashop@gmail.com.

7.2. The Store will respond to inquiries within 48 business hours, unless contacting the supplier requires additional time, in which case the Customer will be informed accordingly.